Refund Policy:

In case of product problems after receiving the product (eg: if the product is not original, product broken, torn, wrong size, product not working, expired, product mismatch with photo etc.) you can get the full price of the purchased product back subject to the following conditions .

1) Within maximum 48 hours after receiving the delivery, you need to mail to khokabazar24@gmail.com or call +880 1920 338 914 to register a complaint.

2) In case of refund, the box / packing of the product should be completely intact.

3) You must return the product to Khoka Bazar’s office within 7 working days at your own risk.

4) If the price of Khoka Bazar is higher than the price of the product on which the price is written on it, then in case of extra price you have to register a complaint by mail to khokabazar24@gmail.com within 48 hours. If your complaint is corrected, the extra value you paid will be refunded by development within 30 working days.

Special Note:
Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. You need to tell us the means of refund for the refund. If we do not receive any of your cooperation by phone or email within 15 working days, we will consider your complaint to be settled.

Note:
1. Delivery will be made subject to stock of product order. Due to unavoidable reasons, delivery of the product may take longer than the promised delivery time.

2. Khoka Bazar reserves the right to cancel your order at any time for unavoidable reasons even after order confirmation. In this case, if the advance price is paid, the required information for refund (Development No. / Rocket No. / Card No. and others) and if you do not accept the product after courier for product delivery, the money will be refunded within 10 working days after the product is returned to Khoka Bazar.

3. Products with No Return written on the description will not be returned under any circumstances, check the time of taking the product and understand for yourself.